"Herts Woodburners" the 'company'; is the trading name of Local Woodburners Ltd registered no.10153045 

The registered address is Suite G, The Pixmore Centre, Pixmore Avenue, Letchworth, Herts. SG6 1JG 

We reserve the right not to accept work after a quotation has been supplied.

The company is registered to resell and install woodburning stoves, multifuel stoves and all associated accessories and equipment, and offer advice on product selection.

Herts Woodburners do not accept ANY responsibility or liability where customers / buyers elect to install products themselves or use non qualified persons to install upon their instruction.

Also note product warranties (and insurances) may also be invalidated where products are incorrectly installed and /or installed by non qualified persons.

Herts Woodburners have carefully selected leading brand products from reputable manufacturers, whose products conform to the most stringent testing, current legislation and offer warranty on the product.

1.1 Payment: by cash, Bank transfer or cheque only.

1.2 Cheques to be made payable to "Local Woodburners Ltd".

1.3 A non refundable deposit, agreed at the time of the accepted quotation, is required on all orders placed.

1.4 On all orders where deposits (normally 25%) have been received the balance is to be paid on completion of the job and or delivery of the goods ordered

1.5 The title of the goods remains that of Herts Woodburners until paid for in full.

1.6 We reserve the right to charge bank rate plus 5% per day (or part thereof) for outstanding accounts.

2.1 Installation: once an order has been acknowledged and deposit paid we will advise an approximate delivery and or where applicable an installation date.

Installation dates are given in good faith, however if for reasons beyond our control we have to rearrange the date (example: safety issues due to adverse weather conditions) we will rearrange by consent the earliest possible alternative. We shall not be held responsible for any liability for any direct or indirect costs / losses as a consequence of the date change.

2.2 Where we have taken delivery of goods against a customer order and have agreed in principle an installation date then the customer defers the delivery and / or installation date beyond that agreed we reserve the right to request the balance of payment in full be paid by the original delivery / install date. 

2.3 We are not responsible for any installations that cannot take place due to to any safety issues that arise, eg: damaged external chimney stacks , damaged chimney flues, general structural defects etc. Any goods that have been ordered for an installation that cannot take place on the agreed installation date will be delivered to the customer and invoiced.

2.4 We are NOT responsible for any works NOT carried out by Herts Woodburners. If fireplaces have been altered by others, it is assumed that the works carried out are adequate for the installation by Herts Woodburners.

2.5 Decoration by others is always stated in our quotations. We will not paint walls, fill cracks, paint skirting boards, supply and install new skirting boards unless agreed in writing beforehand. Please note that natural products such as slate and pamments for hearths are natural and thus may differ slightly in colour and size etc.

2.6 The customer should be present during the installation. If the customer is not present during installation Herts Woodburners will not be liable for any subsequent changes that the customer requires to the installation or the equipment used in the installation, after the installation has been completed.

2.7 We are NOT responsible for any fire surrounds that are fitted after an installation. You should check with current regulations if you are fitting a surround or mantle. We will NOT refit fire surrounds that are removed prior to installation unless stated in our quotations. We will NOT fit fire surrounds that contravene building regulations or manufacturers recommendations.

2.8 All soft furnishings should be covered, curtains should be removed. All care will be taken to protect items in the room of installation, however we cannot be held responsible for dirt on any soft furnishings that are not covered or removed from the room of installation.

2.9 Unless specified in writing by Herts Woodburners, customers old stoves, liners, chimney cowls, register plates, twin wall chimney systems etc cannot be removed from the customer's premises and disposed of by Herts Woodburners. This is the customers responsibility to dispose of.

3.1 All images of products illustrated by means of product brochures, our web site and / or links to our supplier websites should be regarded as "illustrative" ONLY as details may be subject to change without prior notice due to the manufacturer having a policy of ongoing product development. We will of course endeavour to bring to your attention any detail changes of which we are aware, however goods supplied may differ slightly as a consequence.

3.2 Dimensions provided by our suppliers should be regarded as "nominal" and as a guide only due to manufacturing tolerances.

3.3 We will not accept any liability to supply additional materials or incur costs where the buyer/customer has provided us with inaccurate and /or incomplete dimensions / information and the product(s) supplied are therefore incorrect or incomplete as a result.

3.4 Colours may vary slightly from those illustrated. Stove warranties normally exclude naturally wearing ‘consumable’ parts such as: Glass & seals, firebricks, grate parts, baffles, log retainers, pilot assemblies, thermocouples, fuel effects and the surface finish of the unit. Liner warranties are 10 years unless otherwise specified in writing.

3.5 Information and contents on the "Herts Woodburners" web site and links to our suppliers and their associated information must be regarded as being for guidance only, and we shall not be responsible for any misinterpretation or misrepresentation.

4.1 By asking us to commence works you are agreeing to our quotation, this must be in writing or via email.

4.2 Any extra works MUST be agreed in writing by both parties before works are carried out. Herts Woodburners will not be held responsible for works that are ASSUMED to be carried out, that are not carried out, if they are not detailed in the agreed quotation supplied to the customer.

4.3 Where a quote does NOT include scaffolding, and scaffolding is later required, this is the customers responsibility. Quotes are given in good faith, however sometimes when works commence, it may come to light that scaffolding is required in order to maintain safety.

5.1 Any problems MUST be pointed out to the builder / engineer at the completion of works.

- Please have your chimney swept, if applicable, prior to a new stove being fitted.

- Herts Woodburners are not responsible for soot damage, leaking tar or creosote from an existing chimney to either floor coverings, furnishings or painted surfaces.

- Every care is taken when works are carried out on the roof, however if the roof is in poor condition, (loose ridge tiles, rotten battens, loose or de- laminated tiles or slates) Herts Woodburners cannot be held responsible for further damage to tiles, slate, felt, battens lead etc.

- Where a twin wall chimney system has been installed through the roof tiles, it is the customers responsibility to maintain the roof thereafter, keeping clear from moss etc. Moss can cause water ingress around the chimney roof slate.

- Packaging is the responsibility of the customer to dispose of.

- Due to constantly changing regulations it is the sole responsibility of the customer to ensure PRIOR to purchase that local regulations permit the installation and use of wood fired appliances at their post code (example smokeless zones). 

- Where a new chimney(s) is/are required (masonry or prefabricated) the customer is solely responsible for seeking advice from the local authority that this is permitted and if necessary obtain planning approval prior to committing to purchase / installation. (Smokeless zones, Listed building, conservation area)

- It is NOT the responsibility of Herts Woodburners or its agents to seek these approvals and we shall not be held responsible in any respect for any installations carried out without the required local authority approvals. 

We reserve the right to add to and /or amend our Terms and Conditions of trading without giving prior notice.